AI has been a hot topic in recent years, and it has a range of applications across multiple industries. In some restaurants, for example, there are already server robots that bring food to your table.
AI, which means artificial intelligence, can come in many forms. The kind of AI we’re going to talk about today and how it’s used at online casinos isn’t quite the same as the robot example above.
One of China’s leading AI companies, SenseTime, has been attempting to create the first AI casino in Singapore. However, numerous technical problems and glitches have continued to delay the project.
How Online Casinos Use AI
AI is already in use at online casinos, and it works in several ways that may surprise you. Various data is being collected and analyzed by the casino to understand its players better and provide services. Let’s go over some of the interesting ways AI is being used right now.
Customer Support
You might not be aware that the other person you talk to on live chat is maybe just a “chatbot” rather than a real person. Chatbots are frequently used in customer support, whether it be casinos or other sites. It’s simply a lot cheaper to employ an AI rather than a real human on the other end.
When you type in your question, it’s analyzed by the AI and algorithms for specific keywords. For example, you may be asking for something as simple as the minimum deposit. Based on how the AI interprets your question, you’re then given an answer that’s ideally what you were looking for.
Sometimes, however, there are cases where the AI isn’t able to help or find the answer you need. In these cases, there’s usually an option to switch to a real agent or use email to contact the casino staff directly.
Loyalty Programs and Other Bonuses
Exclusive and personalized offers can be common at casinos. You may receive a limited-time offer in your email that’s only for you. You’ve also likely noticed certain VIP programs are by invitation only. The way online casinos manage all of this is once again by AI.
How you play at the casino, how much you spend, the time you’ve been on there, are all analyzed. If the casino realizes slots are your favorite games, then you may get a personalized offer of free spins. On the other hand, if you prefer table games instead, you’ll have no trouble finding blackjack tables for all budgets.
For the VIP programs that are invitation-only, they’re looking for certain criteria to be fulfilled. Once players have deposited enough money and wagered enough on the games, the casino will then send out the invite to the player.
Verifying Player Accounts & Detecting Fraud
Have you ever tried to create a casino account using mock information, only to fail? Once again, AI is working behind the scenes to ensure the information you enter is accurate. In many cases, a fake address or phone number will be rejected.
It can also detect other instances of fraud. For example, unusual deposit habits, analyzing your play habits, and more to highlight possible instances of money laundering or cheating. In this way, casinos keep their sites secure and can catch criminals too.
Future of AI
AI is still far from perfect, so it doesn’t always work with 100% accuracy. Improvements are always being made, and there’s a massive potential for future applications. We’ll likely see existing processes (like chatbots) become even more sophisticated and helpful. Who knows, maybe those physical AI casinos will take off too.
