From DEM to AIOPs: Understanding APM Tools

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There’s a good chance that if your business has anything to do with apps and the digital world, then you’ll have already heard the term “APM tools” being thrown around your industry. The term is more than just a buzzword for developers and designers – it’s actually a phrase used to refer to an important tool in any digital toolkit.

Application performance monitoring solutions allow today’s organizations to carefully monitor the critical performance metrics of their most important business applications, receiving timely alerts when something goes wrong with a system, and even generating reports for performance analysis over time. Application monitoring services can be essential to ensuring the ongoing performance of your most valuable applications. With these tools, you can even improve the performance of your apps over time.

Here’s what you need to know about APM tools to decide whether your business needs one.

APM Tools and Digital Experience Monitoring

According to experts like Gartner, there are three common components in any application performance management suite. These include:

  • Digital experience monitoring (DEM) tools
  • Application diagnostic, tracing, and discovery tools (ADTD)
  • Artificial intelligence tools for IT operations (AIOps)

DEM tools are some of the most commonly referenced parts of APM tools because they focus on end-user experience and improving that experience through the consistent availability and ongoing performance of crucial business services. DEM tools include real-user monitoring features, as well as synthetic transaction monitoring.

Today, many companies are beginning to recognize that the only way that they can compete in the current industry and stand out from the crowd is to deliver a user experience that’s second to none. This doesn’t just mean providing customers with an excellent experience when they call a customer service representative; it also means ensuring that every piece of software or application a client accesses is built for ease-of-use.

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ADTD and AIOPs Tools

Aside from digital experience monitoring services, many APM tools also come with application discovery and tracing and diagnostic tools, which help with discovery and dependency mapping capabilities, monitoring key metrics, and the in-depth analysis of transactions for the discovery of errors. Most IT experts will evaluate the capabilities of the ADTD part of an APM tool before making a purchase.

On a deeper, more specific level, there’s also the option to explore AI in APM solutions. Although this won’t be a requirement for every business, it is useful for some companies. A major part of AIOps has to do with the application analytics component of process monitoring. This comprises of performance alerting features and root-cause analysis, as well as tracking for performance anomalies around HTTP/S transactions.

Even though some companies might not feel that AI tools are necessary for their application monitoring, Gartner and other leading analysts believe that AI is essential for any APM tool, because it ensures that the service is future-proofed for the coming age of intelligence. As more applications continue to be infused with intelligent features, there’s a good chance that we’ll see a growing reliance on AIOps in monitoring services going forward.