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Business communication technology is an indispensable aspect of each business, regardless of its size or nature. No one can deny its significance as it supplements eloquent interactions within the organization, internally and externally. Since the internet has paved a new world within our lives, anything imaginable has become possible. With an easy passing year, we observe the newest technological trends coming our way, redefining business communication patterns. One thing common with all the trends is their base i.e. the internet. All the remote workers, enterprises, and IT enthusiasts would agree that before integrating any communication trend, it is pertinent to connect your local network with a stable and reliable internet service. We have found that Spectrum is being recognized as one of the most reliable ISPs of 2021 and if you ask our opinion, you need to explore Spectrum packages right now for seamless connectivity with guaranteed security.

Talking about the high rising trends, we know how supremely challenging can it be to get your hands around the best and most reliable technologies in business communication. This article is focused mainly on the top nine business communication trends for you to integrate into your business model.

Internet of Things

Although IoT came up as an aid to logistics and industrial markets, business communications have well incorporated it in the recent past. By using a wireless connection, mobile devices allow users to interact with each other and machines, provided GSM networks are made available.

Internet of Things, further, allows enterprises to ensure awareness of the implementation of business processes. Now that the IoT is accompanied by M2M technology, you can collect business data and information as an ongoing process. All electronic devices work in harmony to maintain synchronization within the organization.

5G Internet

5th generation technology of mobile communication, or famously called 5G, is the newest form of cellular communication and provides a data transfer rate of almost 100 Mbit per second. Since the inclusion of 5G in our lives, we have found it to allow mobile users to interact with each other in the most seamless manner.

5G technology supports all sorts of video communication tools enabling content interchange in business practices. Such tools consuming heavy data usually slow down the internet. However, with the advent of 5G technology, we are seeing the future.

Moreover, 5G networks benefit business communications with better signal strength, greater response to any attenuation, lower costs, and seamless performances.

Cloud Computing

Although Cloud technology is not that new in business communication practices, it is developing continuously making itself accessible and essential for enterprises. One of the primary reasons that inclined businesses towards cloud computing is the security of data and information from cyberattacks. Cloud computing is a lot safer than any other standard method of data storage.

Furthermore, it helps businesses to lessen their operation costs by giving the option of free calls. The flexibility of this technology makes it a great choice for business owners. With the growth of your business and its requirements, cloud computing serves all the communication needs.


If you have recently visited any brand website, you must have come across chatbots. Chatbot technology is an immense success in the customer service arena. Chatbots can communicate with a customer, handle their complaints and queries and provide solutions as well. They are convenient and have replaced humans in a better capacity.

Chatbots are based on machine learning and can offer smart rebuttals to most statements, in a matter of few seconds. Moreover, chatbots can deal effectively with thousands of queries and complaints at the same time.

Visible Light Communication

The most recent and significant communication trend is Visible Light Communication. By analyzing the features and functionality of LiFi, we believe it to replace its analog counterpart, WiFi, sooner than later. LiFi incorporates LEDs that work with high voltage and frequency creating bidirectional channels to transmit data. The emitted light is not visible to the human eye and cannot penetrate obstacles like walls, which makes their scope limited.

Having said that, the replacement of radio waves with light waves allows it to be used underwater and in airplanes. Furthermore, the fact that LEDs work with way less energy, makes LiFi a part of a substantial future.

Virtual and Augmented Reality

Unlike popular belief, VR (virtual reality) and AR (augmented reality) have uses that exceed the spheres of entertainment and gaming. Both of the two technologies are well versed in business communications. Offering a 3D, 4D, or 5D tour to potential clients is just one of the utilities of virtual and augmented reality technology.

The only restraint with both these technologies is a lack of imagination and creativity. User experience gets as better as you want it to be and so there is a lot of room to explore with VR and AR in business communication.

Social Intranets

Technologies like social intranets are not something out of the box, however, the advancement in the field sure makes it worth equipping. With improved intranets, you can access video communication, merge numerous chat rooms, and exchange quality content.

Artificial Intelligence

In today’s climate, the majority of the people even slightly acquainted with technology are aware of AI or Artificial Intelligence. The most familiarized concept of AI is Siri or Alexa. Virtual assistants are designed on the principle of chatbot primarily; they work through voice commands of the users and are able to search the web and implement most of the mobile functionalities.

Since 2017, the mobile industry has seen an uncanny boom on account of applications and software development based on virtual neural networks and machine learning. These applications are being utilized in business communications particularly as part of remote working.


WebRTC or Web-based Communication in Real-Time is a breakthrough model in the field of business communications. It enables you to have video conferences and collaborations in your browser without having to install any additional plugins, or programs. Particularly focused on improving user experience, WebRTC supports all remote communication types including screen sharing, video and audio chat, and data transfer. You can try the functions of this application by downloading WebRTC on iOS that offers tools to hold proper conferences.