Anyone of the idea that things will remain the way they are technology-wise will be surprised in the next decade. Many things are taking twists, and no industry is willing to remain behind either. Different industries are putting in place better mechanisms that will accommodate such changes to enable them to survive in the next phase.
Among the technologies that many industries will increase their relationship with is Artificial Intelligence. Every industry is aligning itself to embrace the change to enhance the efficiency in its operations.
We can’t forget to mention the gambling industry in this quest. It has been consistent at adopting various technological trends and AI among those expected to be embraced fully in the years to come. Our gaming expert Martim Nabeiro (view profile), takes us through how the casinos utilize AI technology. Here is how the online casinos Leverage Artificial Intelligence
Improves customers service
How many times do you go through the chatbots’ frustrations that act as customer agents on most of the site? They can’t learn the customers’ needs hence providing inefficient solutions. That way, customers get dissatisfied consistently when they seek services from such sites. As a result, they end up opting for other sites that have better customer service.
Fortunately, the emergence of Artificial Intelligence has brought new hope to most of the customers online. It has enabled casinos to be ahead of others. It has replaced the bots that were not giving the customers what they deserve.
Artificial intelligence machines can analyze and learn customers’ needs consistently. That way, personalized solutions, and answers get delivered to the customers in time. In case there is a need for a real agent, the machines will forward the ticket to the ideal and most qualified representative for solutions.
A study has revealed that most online casino brands in Portugal have already embraced the technology. The 888casino site now provides amicable solutions to their customers whenever they need them. The remaining ones are looking forward to adopting the technology in the coming years.
Enhances better computer competition
If you have played games like League of Legends, Go, and Chess, you must have noted how the computers are accurate in gaming and beating the opponents. You will wonder when the computers knew how to game and who taught them.
Even though some players do not engage in real money poker, the artificial intelligence machines take into account the opponents’ mathematical probabilities. That way, beating the opponent in the game becomes easier because of learning casino games.
It also gives the house the privilege of having a bigger edge in the table games. If the technology gets utilized fully at the casinos, it will deliver 50/50 action on both sides, thus changing the face of casino gambling.
Eliminates cheaters
Most casino players are ever looking for ways to reap bigger through online casinos cheating. There are some Portuguese players that keep creating systems that are capable of cheating slot machines.
As a result, the casinos have resorted to adopting artificial intelligence and deep learning in their systems. Some people have fears that the machines will at a given stage overtake the human gaming abilities and play games that lack house edge. But the bottom line is that the casinos will continue upholding the AI technology in their systems.
Helps in detecting and prevent a gambling problem
It has not been easier for casinos to detect the gambling problem that the players undergo through machine learning gambling for a long time. According to a gambling company called Kindred Group, artificial intelligence helps casinos get profit and better revenue and solve the customers’ problems.
That’s possible considering the product partnership by the City University of London, Kindred Group, and Bet Buddy. They have come up with a product called PS-ED (Player Safety Early Detection Systems). The technology helps the casinos gather the data such as how they stake, the games they play, how much they wager, and what they deposit.
Through that, the casinos find it easy to detect the gambling problems the players encounter before they become serious. The technology detects about 87% of the problems and provides tools such as automatic time-outs.
As you can see, AI plays a vital role in the Portuguese casinos and those in other countries. Every online casino should embrace it for efficiency and effectiveness.
