When our society is full of unpredictability and uncertainty, purchasing insurance is the most sound investment you can make. Policies can be tailored to your individual needs and offer more value for money than ever before. In order to find the perfect policy for you, you’ll need to hire an insurance broker who will take the hassle out of searching through hundreds of company mission statements and false promises. When looking for an insurance broker Melbourne is the best place to start. You’ll find qualified and experienced brokers ready and waiting to take you on your insurance adventure and get you a step closer to complete peace of mind. Continue reading to find out what useful questions to ask when considering who you want to hire. Always remember, the more questions you ask, the better your experience will be.

Are You Paid Commission?

You want your relationship with your advisor to be transparent and trusting. You need to know for sure that the advice you’re receiving is impartial and that they have no hidden agenda. If your agent receives a commission for their sales then you may want to rethink your choice of broker. The fact that they get a cash bonus for each policy they sell you have to wonder if they may be giving you advice that benefits themselves rather than you.

How Much Coverage Do I Need?

Each person will need a different level of coverage, depending on their individual circumstances. A good broker will ask you lots of questions to determine what your policy should include and how much you’ll be paid should you need to make a claim. If you’re sold more coverage than you need you will be spending too much on your monthly premium, and this won’t benefit anyone other than your insurance company.

What Does My Policy Cover?

If you know exactly what your policy covers you’ll know exactly what you’re entitled to when you make a claim. The claims process can be stressful enough without having to dig for hard to reach information at the same time. Ask your broker for a list of information that clearly states what your policy covers, and keep this in a safe place if you decide to stick with it.

Insurance Broker

What is the claim management process?

Unfortunately, the claims process can be stressful and it’s not as easy as a quick phone call in many instances. Most insurance companies require evidence for each claim and this can take some time. Choose a company that clearly states in advance what this process will look like. Also, ask your broker if they offer further advice and guidance should you need to make a claim.

Who Is My Insurance Carrier?

Using an insurance broker takes the hassle out of comparing quotes and scrutinizing reviews. It can, however, cause confusion when it comes to your insurance provider. Once you’ve chosen your policy make sure you’re clear about what insurance carrier your policy is with so you can contact them should you need to and view any other necessary information online.

What Happens When My Policy Ends?

It may sound premature but it’s handy to know what will happen when your policy comes to an end. Some companies will automatically renew your policy and continue taking your monthly payments. Alternatively, they discontinue your policy and if this slips your mind you may be without insurance altogether. Something you can avoid if you ask this question during your consultation with your broker.


When it comes to choosing your broker asking the questions that have been discussed can make the difference between a positive experience and a rough ride. Now you have the information you need, what’s stopping you from picking up the phone and taking a step towards quality insurance.