3 Common Videoconference Problems and How to Troubleshoot Them

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More and more workers are staying out of the office, opting instead to work in remote sites or from their homes, while companies are going out of the boundaries of their mother nation to welcome talents, partners, and clients from all over the world.

This shift in business has given rise to the popularity and usefulness of video conferencing. In the working world today, video conferencing has become a standard in many companies and organizations. With video conferencing, distance is no longer a hindrance for employers, employees, business partners, and clients to communicate face-to-face. But video conferencing is by no means a perfect way to communicate.

Certain videoconferencing issues can get in the way of the communication process. Anticipating these problems and knowing how to solve them will help make your next videoconference a success.

Poor Network Connection

More often than not, poor connection or the lack of available bandwidth is the culprit behind choppy audio, slow and frozen video, and lags during videoconferences. Most video conferencing products require a certain amount of bandwidth or speed to function smoothly. If you can’t meet this requirement, your tools won’t work the way you want them to, and you and the other party are bound to have a slow and frustrating time trying to communicate with each other. So what can you do about this?

First, you need to determine if your internet connection or bandwidth meets the requirements. Do a speed test to determine your upload and download speeds, and see if they’re suitable for video conferencing. If they’re not, talk to an IT expert to know the next steps you should take.

If speed is not the issue, check if you’re using a wired or wireless connection. For optimal speed, it’s better to connect to the internet with an Ethernet cable that isn’t too long. Again, talk to your IT person to determine the ideal cable length to maximize your internet speed,

Video and Audio Issues

Next to internet connectivity problems, video and audio issues are the most common. Low-quality video and audio output can indeed hamper communication. It’s hard to make eye contact with the other party and understand them when you can’t clearly see whom you’re talking to on the screen and hear too much noise from the speaker.

A slow internet connection can cause video and audio issue, but if speed is not the problem, the next likely offender should be your equipment. You should invest in high-quality video conferencing equipment, especially if you’re going to use them often. With superior equipment, you can eliminate a lot of video and audio issues during a videoconference.

If you’re already using a state-of-the-art videoconference system but still experience these issues, either your equipment is damaged, or they’re not connected properly. Check all the cables to see if they’re all plugged in correctly. See if the power and volume are on and the cover of the camera is off. If the problem is not something you can see or solve, ask help from your IT department.

Hardware and Software Problems

Hardware and software problems can be the cause of the two other issues above. That being said, always do a check a day or two before your teleconference. Getting new hardware or software or repairing broken ones take time. It’s vital to get them checked early on, so you have enough time to buy new gear or fix the damage.

Also, do an inventory of your video conferencing systems regularly. Take note of the equipment that is not working as well as they used to and old gear that is past its prime. This way, you can stay on top things and get replacements before you need them.

Last Word

There’s no denying that video conferencing has made communication easier for stakeholders from different parts of the world. However, video conferencing is not entirely infallible to certain issues. It’s vital that you know all the common ones and you prepare ways to troubleshoot them. Sometimes, there’s no immediate solution to a problem, so it’s vital to have a plan B (and plans C, D, E, F to Z) in case this happens.